The product prints an alignment page. Please verify your product is powered on and connected, then try again in a few minutes. In general, if the product, its printheads, and its cartridges work correctly , all the color bars are present, unstreaked, and uniform in color across the width of the page. Press the Power button to turn on the product. Select your desired files and a list of links will be sent by email. Solution and Diagnostic Data Collection. If the alignment page prints and there is no error message , the issue is resolved, and you can stop troubleshooting.

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This could take up to 3 minutes, depending on your computer and connection speed. This page requires Javascript. Clean the printheads Follow these steps to clean the printheads.

Any warranty support needed would be completed by the third party that sold the product. On the control panel, touch the Right Arrow to display the second navigation screen.

Touch Setup on the control panel display. The Virtual Agent is currently unavailable. Support Forum Join the conversation!

Asia Pacific and Oceania. The hp officejet pro 8500a a910 of all available drivers for your product is shown above. This process can take several minutes depending on the number of warranties being checked. Select an operating system and version to see available software for this product. Support Forum Join the conversation! Insert the printhead into its color-coded slot. If, after repeated printhead cleaning, the Print Quality Diagnostic page shows white lines across the color blocks in Test Pattern 2 but no white lines in the gray blocks in Test Pattern 3one or both of the printheads will have to be replaced.

Warranty withdrawn hp officejet pro 8500a a910 product: How does HP install software and gather data?

Asia Pacific and Oceania. See your browser’s documentation for specific instructions.

HP Officejet Pro A (A) All-in-One Printer Series – Print a Test Page | HP® Customer Support

The alignment process begins. How does HP install software and gather data? Select your operating system and version. However, if after repeated cleaning there are still white lines through the color blocks in Test Hp officejet pro 8500a a910 2 but no lines in the gray blocks in Test Pattern 3skip to the step in this document to Replace the problem printhead.

HP Officejet Pro A e-All-in-One Printer series – A | HP® Customer Support

Touch the Change Printhead button on the display. You might have to apply some pressure to engage the latch. Open the carriage access door. Touch the Down Arrowand then touch Reports.

HP Customer Support – Software and Driver Downloads

If the page is obviously hp officejet pro 8500a a910 or streakedskip to the next step in this document to Clean the printheads. For successful alignment, a sharp, clear alignment page must be printed, and that requires unused, plain white paper. Wait while the product completes the calibration, and then touch OK. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.

The following video demonstrates how to print a printer status report. Javascript is disabled in this browser. Solution and Diagnostic Data Collection.

Find Solutions, ask questions, and share advice with other HP product owners. Product sold by third party: Let HP identify any out-of-date or missing drivers and software.